Learn. Grow. Repeat. - Support Manager Handshake Employee Review

Work at your own pace.

Task limit when new to project.

Challenging, interesting position in the short term.

The company has implemented a new timer policy that has “active” and “inactive” time on the backend that makes up for the total time. We were getting paid by total time (as you should), but HAI has changed it to only pay contributors for the time marked “active.” Time is “active” when scrolling, typing, and clicking within the specific task tab. Time is “inactive” when none of the previous actions are happening; i.e., when reading the task without moving the mouse or pressing keys, researching in another tab, etc. It sounds like they have changed the rules to only pay for active time, which has caused huge pay discrepancies. The percentage of inactive time is usually way more than active time on these timers due to the amount of reading, visual analyzing, thinking, and research required for some tasks. This behavior is unacceptable because time that seems “inactive” is still important to the quality and completion of tasks. They keep throwing accusations like “time thieves” around to justify it. If you respect yourself, pack it up and go somewhere else. I know most people who work at these places are desperate for income, but that’s exactly what they’re hoping for. They’re hoping you will be desperate enough to be taken advantage of.