Pros
Benefits are awesome. Can't beat what they have to offer compared to most companies and this is mainly why I am still here.
Cons
As much training and tools the company has to offer to employees, there is a lack of consistency and not much empathy for employees and their well being as we work for the company. I say this because those in Operations go through alot by taking some challenging calls. For the amount of time I have been in the company so many have been terminated left and right for many various minor and major reasons. I feel there is a lack of protocol when the company does this. It causes major anxiety and stress to those in the certain department and makes one feel disturbed. I feel that upper management are very pretentious and have lack of of being genuine to those they lead. They are their mainly just for their job and themselves. Everything is based off metrics which is understandable to understand the success and performance of an agent but it can lead to hidden pressure that no one talks about and can make an agent feel degraded, especially if they are trying their best. For anyone taking the Payment Solution Specialist role, beware and proceed with extra caution.