Think twice before applying to this hell hole. - Member Support Representative Happen Bank Employee Review

1.0
7 Mar 2019
Recommend
CEO approval
Business outlook

Pros

It's close to the Bart entrance. that's about it.

Cons

-Repetitive calls. -No upward growth; only a lateral move - i.e member support to credit specialist. -I have friends who still work there and the news is that Lending Club is cutting cost everywhere they can find. The various snacks that used to be offered has been cut dramatically. The free health care is no longer, but it's still cheap. They are removing the operation department out of SF and are currently in the process of setting up call centers in Utah, Jamaica, etc (the level of customer service will be terrible). For those who still have a job in the operations department will have to decide to move to Utah or will have to be laid off. So think twice.

Explore other reviews about Happen Bank

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New office, new name, same great company. Good growth opportunity where you can see your impact.

Cons

Not a huge con, but better snacks or catered lunch would be a plus.

2.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Decent starting pay and some good teammates. The company is highly profitable and continues to grow. Opportunities to take on new responsibilities and expand your scope. Equity awards.

Cons

Over the course of several years, I have been given additional responsibilities multiple times without more compensation despite the company’s strong financial performance. While I’m happy to contribute, the pattern of increasing responsibility without recognition is a major demotivator, even to your most diligent employees. It's tiresome. It doesn't take much effort to make strong contributors feel seen and valued, and it's such a missed opportunity not to. The company frequently talks about culture and values, but there is infighting and rivalries between teams and individuals. That energy creates drama instead of collaboration and leads to repetitious mistakes. Good people — especially top performers — eventually leave because they can.

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