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Harbor Freight Tools

Engaged employer

Good for experience but don’t stick around long. - Service Desk Analyst Harbor Freight Tools Employee Review

3.0
6 May 2022
Recommend
CEO approval
Business outlook

Pros

Benefits are good Good exposure to troubleshooting

Cons

Poor management Poor work life balance Lots of internal issues Call center taking calls all day

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Harbor Freight Tools Response
4y
Thank you for sharing your experience with us. At Harbor Freight, we value people above all else and we are committed to building a work/life balance for all our Associates. We believe in continuously improving at all levels and we highly encourage our Associates to reach out to their HR Partners regarding any concerns. We want you to know that your feedback is important to us and we will share it with the appropriate HR Partners. Thank you for your hard work and we wish you the best in your career journey!

Explore other reviews about Harbor Freight Tools

5.0
20 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible depending on situation, friendly, and willing to help new workers for extended periods

Cons

Strict on specific rules, may be prone to theft in store depending on area

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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