Lost It's Way - Anonymous employee Health Catalyst Employee Review

3.0
22 Feb 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has done it's best through the covid world. Yes, some benefits got cut but for the most part business went on. The mission, if acted on, has potential.

Cons

I have struggled to put my finger on what has bothered me as time as gone on. I have been here a while and have seen many changes and honestly the direction is very, very discouraging and disappointing. The culture is gone, plain and simple. This is just another run of the mill company. The company cares about billable hours and not actual outcomes. That's secondary, billable hours is the priority. This means wild west on solutions being re invented over and over. You have so many leads assigned to a client, TD, AD, CSL, SAE, and whatever other billable acronym you can think of. And they all want to be in charge. It’s a gigantic mess. So much fighting for hours and credit with no focus on the outcomes. Praise and promotions are given to those with the loudest voice, not those with the skills or ability. Just the loudest voice and boy, are there some loud voices, and they get promotions. They are destroying high functioning teams by trying to move to a shared, consolidated resource system or even talent pools. This is to save the teams that are failing while causing a disruption to those teams that are functioning. Trying to consolidate and resource pool talent is never a good idea, loss of productivity, ownership, focus and specialization as well as morale. For very little to no return. Product managers are also being subjected to the same structure, and there is also this notion that a product manager should not be a subject matter expert in the area their product. I liken that to a Ford project being led by someone who has never been in a car. To me, it makes no sense, but this is how it is. They are hiring new positions with the purpose of overseeing and micromanaging other positions on other teams, such as product managers. It’s micromanagement at its finest. In addition to the job promotions, hiring for high level positions is very shady. They post a job with qualifications that appear to be copied from the resume of the person they have already planned to hire. Recent reviews have surfaced similar concerns and the reply has been "feel free to look elsewhere" I think my road at Catalyst has come to an end. Which is sad, I am deeply committed to the team I am on. But they consistently throw more and more morale killing red tape. This company is not running lean. Almost everyone has two bosses, this goes along with that whole shared resource thing. It doesn't work.

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Health Catalyst Response
5y
Thank you for your transparent feedback, which is informed across many years at Health Catalyst. I'm very sorry to internalize the frustration and discouragement that you feel as a result of challenges in the professional services organization, including matrix-structures, inefficiency and micro-management. I acknowledge that we're definitely experiencing growing pains in these areas, and we've had a few deep-dives to try to better understand this, which has helped. I wonder if you'd be willing to visit with me and/or Linda Llewelyn, our Chief People Officer, 1:1 to help us better understand your experience, including the micro-management, the organizational challenges, and particularly the sense that the loudest voices are those that are listened to the most. I also want to understand and address any situations where we're not living up to the operating principle of respect. We would commit to keep the feedback you share confidential. I apologize for the difficulties you're experiencing, and will work to try to enable improvement here as we also strive to grow and become financially sustainable. We are going to update our measures for success for the professional services organization as part of 2021 planning, and enable an evolution which I believe will be positive and helpful. But it will also take some time, and still of necessity operate within certain business model and financial constraints. Thank you again for sharing this feedback. Best, Dan

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Pros

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Cons

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3.0
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Pros

Great Talent & Culture: The people here are highly capable, collaborative, and committed to helping each other succeed. The partnership between onshore and offshore teams works well and is a real strength. There’s a culture of grit and stability that has helped the company navigate multiple major transitions over the years. Mission-Critical Engineering: The work involves complex data infrastructure that requires deep technical expertise. It can be demanding, but seeing these systems run successfully and support real-world operations is consistently rewarding.

Cons

Wage Compression and Retention Risk: Compensation for tenured and high-performing staff has not kept pace with the market for specialized data engineering and support leadership. In practice, tenure can feel undervalued or even penalized. This creates risk around losing institutional knowledge and operational continuity. Stagnant Career Progression: Contrary to stated expectations, strong performance ratings do not consistently translate into meaningful, market-aligned compensation growth. The process of how compensation is benchmarked lacks clarity in practice, obscuring how compensation decisions are made and what is required to advance.

5
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