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Healthcare Highways

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Challenging Healthcare to do Better - Customer Experience Trainer Healthcare Highways Employee Review

5.0
3 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Healthcare highways is and innovative and growing company. The CEO goes the extra mile for his employees and the leadership is incredible at all levels. The work environment is a warm, family centered culture. Employees are all passionate and driven to provide the best healthcare service team members. The opportunities for growth within the company are endless. Overall, I would highly recommend healthcare highways as a great company to work for. I feel truly blessed to have been a part of the HCH family.

Cons

I had no complaints or recommendations for working at Healthcare Highways.

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Healthcare Highways Response
4y
Thanks for the great feedback! With Ingenuity as one of our Core Values, we strive to continue innovating by employing great minds like yourself! Thanks for all you do!

Explore other reviews about Healthcare Highways

5.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely amazing comapny to grow with. Values their employees, focuses on a great culture, and has amazing growth opportunities within the company. Managers have open door policy for communication and I always felt heard and supported. Personally, my team was very collaborative and I left the position better than when I came in. My leadership provided great mentoring and always pushed me to be the best me I could be.

Cons

In my opinion, they could improve on their benefits, but I think that is true amongst most companies.

1.0
13 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The pay met my expectations, although benefits had room to grow. I believed in the product and the mission of HCH until the data didn’t back up what they were actually selling. When brought up to upper management concerns of this and a need to dig deeper or illustrate it to clients and prospects in a way that made sense it was as if no one cared or the problem was too big to control.

Cons

The position I interviewed for compared to what I stepped into were vastly different. I received very little training and it was sink or swim right from the go. Luckily, I thrive in situations like that but it created a lot of stress that I wouldn’t want anyone else to go through. The culture at HCH is truly broken and based on my experience, others who have left and shared, their reputation in the industry that I’ve since learned, and even the experience I had when I left I can tell you that you should be very cautious before making this step. Secrets were shared with me and my teammates about leadership/ “C-Suite” that created moral conflict. Opportunities for a leader to roll up their sleeves and correct the culture issues with help from HR were missed repeatedly and twisted for their own benefit into something unrecognizable. The micromanagement from my leadership when I left was incredibly toxic and unregulated completely. I and my teammates were screamed at and retaliated against on multiple occasions for things that were out of our control or scope. Seeing people cry in meetings and at the office was a daily occurrence towards the last six months of my employment. Travel and working hours in Account Management were unrealistic and not at all conducive to a healthy work life balance. There wasn’t a single day I took PTO that I didn’t have to work just to keep things afloat. It’s team vs team culture with so much negativity spread that they are always going to be spinning their wheels until the culture is addressed from top down.

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Healthcare Highways Response
1y
Thank you for sharing your experiences and insights. We’re sorry that some aspects of your time with us did not meet your expectations. We value your honesty and are always seeking ways to enhance our processes and workplace culture. We are committed to ensuring that roles and responsibilities are communicated and well-supported from the start. As an organization recognized as a Great Place to Work, we continue to strive for a supportive and transparent environment.
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