Pros
The company was once an excellent place to work, with a clear sense of purpose. Employees loved working under the chairman, and customers and brand partners held the company in high regard. There was a strong sense of community and a shared vision of helping people look and feel their best, which created a family-like culture that resonated throughout the business.
Cons
In recent years, the company has undergone significant changes under new leadership, resulting in a clear shift in its culture and priorities. What was once a family-oriented workplace now feels more detached from both the industry and its employees, with a stronger focus on profit over people. Employee and customer well-being seem to have taken a backseat in the pursuit of growth. The departure of many experienced long-term staff members and the rise in turnover have had a noticeable impact on wider team morale. Relationships with customers and suppliers have also been strained at times, as the drive to achieve and over promise ambitious goals has taken precedence in order to maximise profit. Many employees feel that the company has lost the energy and trust it once had, and there is a growing need for improvements to tackle these issues.