Performative engineering culture - Anonymous employee Heidi Health Employee Review

very flat hierarchy, access to C-level is easy incredible autonomy lots of growth opportunities physician-led organization passionate people who care about improving healthcare clear vision communicated often

lack of clear onboarding process work-life balance is not great, but its a startup so whatever

The product solves a real problem in healthcare and there are genuinely talented, hardworking people across all departments, all regions. The biggest pro here is really the colleagues. UK team seems to be one of the strongest.

The issues are due to Heidi being a fast paced startup- that’s exactly what I signed up for. It’s the way that Heidi is scaling. People flag issues early, but middle management in most departments is recent grads who haven’t worked anywhere else. They don’t catch things that would be obvious at any other tech company. Projects move forward with massive problems baked in and then everyone is left scrambling. Unfortunately this means the impactful, interesting work that Heidi should be known for takes a back seat. Strategy changes constantly from the top. Sales is completely unlike any sales department I’ve worked with at other startups… Leadership repeatedly emphasizes that this isn’t a 9-to-5. were expected to be available around the clock, deadlines can’t slip no matter what. With all the inexperienced employees, you’re left constantly picking up more just to keep things moving. Good people are burning out and leaving. Hiring young talent isn’t the problem at ALL. There are really hardworking junior employees here. But they’re being put into roles they’re not ready for and have nobody to guide them. They end up spending twice as long figuring out things someone more experienced could’ve walked them through in an hour. That’s not fair to them either. If would definitely avoid if I were a recent grad, you won’t have the opportunity to develop high value skills. Nobody has time to mentor. (Engineering seems to be different story! I don’t have viz but they really invested in talent there early, see lots of engineers with good growth trajectory.) There’s a clear inner circle of employees who’ve all moved into leadership quickly. Some get 3 promotions in a single year while the people picking up their slack go unappreciated. Culture is a boys club for many departments.