Cheap Cheap Cheap - Customer Engineer Hemmersbach Employee Review

1.0
11 Apr 2024
Recommend
CEO approval
Business outlook

Pros

There is no Pro with Hemmersbach to be honest. You feel the life once you're out of it.

Cons

Everything was very bad, at the beginning it seemed a good choice but after a while and overtime, the company started to show its real color. Management is very and extremely poor. Lack of communication starting from the Management to the Dispatch Team which make Customer Engineers (Field Engineer) hard time to work. They lie every single moon about pay. You will never have time to be trained. They barely know the United States maps for locations and don't care about the sense of humanism but money. How can you really say something good for a such company. I am not trying to be mean but real and truthful. Hemmersbach is a company with a good sense for IT jobs but people who are managing the company are low trained and they don't know what they do. Managers are trained for lying and people seem very miserable, I mean it. There are so much stuff I can say here but that;s enough. I would add this, this is a company for people with low level in IT industry, it's even below the entry-level for IT. They hire anybody to run tickets, lying customers and if you have a certain enhanced background in IT or you're really high skilled, Hemmersbach will not be able to afford you and you'll see yourself degrading at the bottom line by working with them. Tech is a big step and title to handle IT stuff, that's being extremely below Techs. No career advancement.

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Hemmersbach Response
1y
Dear former colleague, Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you did not enjoy your experience working with us. For one thing, it’s unfortunate that you didn’t see any opportunities for career advancement with us. At the beginning of this year, we launched our new position catalogue, which among other things provides all our colleagues with an overview of the career paths available to them within the company. We also have an internal career board which many of our colleagues have used to find other positions within the company, including opportunities for advancement. It’s also troubling that you found there to be communication issues during your time with us. We believe strongly in the importance of communication at all levels, and we take special care to see to it that our management team is properly trained to ensure communication lines are open and encouraged to be used, so it is disappointing that this is not what you experienced. Also, we even give every colleague the chance to get into direct contact with our C-level management, as they conduct quarterly country calls in which all colleagues are invited and proactively asked to speak up and have their voices heard. However, it is certainly not true that we train our managers to lie. What would lead you to make such an accusation? If you have anything to back up that claim, we would be most interested to hear about it. And so we would appreciate it if you could provide us with more details regarding your feedback by writing to us at EmployerRatings@Hemmersbach.com. Kind regards, Your HR Team

Explore other reviews about Hemmersbach

5.0
18 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Benefits, people great place to work

Cons

Has area for development but still working on it in progeess

2.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good pay, great coworkers, there for you anytime

Cons

no company vehicle, no gas card, mileage reimbursement is on the low side. management is awful, somehow can't manage to schedule tickets correctly with dispatch team

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Hemmersbach Response
4mo
Thank you for taking the time to share your feedback. We are glad to hear that you appreciate the support of your colleagues and the teamwork within your team, as collaboration and mutual support are key values for us. Your comments are valuable and help us reflect on how we can further improve our operational processes and leadership practices. We strongly believe in open and constructive dialogue and encourage you to share more detailed feedback with your manager or local HR team. Should you wish to provide additional input, you are also welcome to reach us at EmployerRatings@Hemmersbach.com.
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