High expectations, low pay - Customer Support Here Comes The Guide Employee Review

Our management team is truly invested in our happiness and success, both on and off the clock, which means a lot to me. I appreciate that they consistently have reasons for the "why" of their decisions and communicate them. The reasoning is always working toward having a sustaining, profitable business and because this is a worker-owned business, those profits are shared amongst the employees. Our workplace cultivates a culture of minimal drama—there is a strong emphasis on teamwork and lifting each other up. To top it off, having a four-day workweek shows that work/life balance is authentically valued.

We are a fully distributed team so everyone works from home. I sometimes miss the comradery of an office, but it's worth the tradeoff.

Working fully remote. Working with so many wonderful, kind, intelligent women. Heart-focused selling because the team genuinely cares about clients. HCTG could be an ok company for someone starting their career after college!

A lot could be listed here, but pay and diversity stand out as the biggest problems. Most employees are not making a livable wage; on the other hand, the CEO and COO will rave about their vacations and lavish family weddings during team meetings. There isn’t a structure or timeline for raises. Employees are told that the profit share is the reason they can't get a raise, but the profit share always changes and is never guaranteed. You’ll notice there isn’t much diversity in staff photos on the website. The company made a DEI push years too late and it fell flat because leadership doesn’t realize that their “narrow gate” hiring mentality will always benefit heterosexual white women who have a specific personality type. The brand showcases diverse and inclusive weddings, but that doesn’t translate to the team environment. Please be aware that some of the positive reviews here were written by employees who are close friends with the CEO and COO. Their experiences are not aligned with what newer employees outside of the leadership circle will experience.