Good learning curve, but overwhelming workload and unclear support - Technical Support Engineer Hikvision Employee Review

4.0
4 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Exposure to complex and real-world customer cases Chance to improve communication and multitasking skills Quick onboarding of processes and internal systems Supportive peers at the same level Suitable for self-driven individuals looking for structureless challenges

Cons

Leadership avoids taking responsibility, leaving frontline staff exposed Lack of mentorship or structured product training Internal politics and senior staff bypass normal processes Heavy workload with low prioritization or resource allocation Little recognition or protection for new employees

Explore other reviews about Hikvision

5.0
15 Mar 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

The team members were supportive and willing to answer technical questions, which helped me quickly understand the project structure and engineering practices. I also learned a lot about integrating machine learning models into real production environments.

Cons

I did not encounter any major issues during my internship. Most of the challenges were related to learning new systems and technologies, which was part of the learning process.

4.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

As a multinational company, Hikvision offers great exposure to well-established professional processes and the opportunity to work alongside talented colleagues from diverse backgrounds. Employees also get the chance to take ownership of important, high-impact projects, which is valuable for career development

Cons

The North America business has been in decline, which creates uncertainty around growth opportunities and team stability. Compensation is also not competitive compared to industry standards in the region, making it harder to retain top talent

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