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Thank you for taking the time to share your thoughts with us regarding your experience at Hip2Save, though we are saddened to hear it wasn’t the expectations you had in mind.
Working at Hip2Save is fast-paced, no doubt about that. And the no holidays off is of course not an ideal situation as an employee, but we keep this a policy across the board and are always vocal about this in the hiring process. As a site that never closes (with the exception of Christmas Day), working holidays have become a must since oftentimes this is when the best deals happen, thus requiring our team to be available to work. The mention of minimal vacations is simply not true. We ask for notice before employees go on break and coverage is assigned so employees can enjoy time off. If anything, we encourage employees to take time off!
One thing that is so very important to us is to make sure our entire Hip2Save team feels incredibly valued, and we truly apologize if you didn’t find this to be the case. We will admit in our busy seasons, it’s all too easy for the management team to get caught up in the fast-paced nature of the beast (aka Hip2Save). However, the part about management being negative is difficult to hear because that’s just not the case. Our core values include accountability, compassion, integrity, passion and respect. We are extremely proud of how selective we are when hiring to ensure each and every employee possesses the same core values we do.
Having analyzed many of the reviews regarding the company culture, we’ve completely restructured the onboarding process, started holding larger team meetings to involve all facets of the company, prioritized sharing vital company information to keep all team members in the loop, and continue to seek out ways to improve the employee experience.
We cannot deny that working at Hip2Save is unlike most other job experiences, but we have made it a crucial initiative to be as transparent and honest in the hiring process so no new team member ever feels blindsided by the expectations. Truth be told, our processes do frequently change to meet the needs of our team members to be as efficient and effective as possible. This may not be for everyone, and that’s okay with us. But it’s not okay for any Hip2Save employee (past, present, or future) to feel undermined or undervalued. As mentioned above, we are transparent about every detail even before an offer is presented to a prospective employee, so there are no surprises.
This company was built on morals and ethics. The mission of the company is to help others save money. We value each and every person that works at Hip2Save. Are we fast-paced? Yes. Are we fierce? Yes. Are we loyal? Yes. If you can’t handle constructive feedback, or if you’re not a positive person or passionate about what you do or what the brand stands for, then Hip2Save is probably not the right place for everyone. As mentioned, Hip2Save has worked hard to create a culture of warmth and appreciation.
Again, thank you for taking the time to leave your feedback. We truly appreciate your candidness.