not worth it - Customer Service Specialist Holafly Employee Review

Flexible remote work setup, international team, and a good environment to practice English and Japanese. The work helps improve customer support skills, communication, and problem-solving. Training materials and tools are useful for learning the process.

The job can be fast-paced during busy periods, and some customer issues require patience and careful handling. New starters may need time to get comfortable with the systems and internal processes.

Good pay and enticing bonuses

Very little time to work with, and plenty workload. They're very strict about their KPIs, even the employment process is rigorous and very rigid. There's alot of rules, protocols and their customer support is more of technical support because you respond to customers and also troubleshoot and resolve their issues yourself. In summary, there's too much work with alot of workflows, processes, and protocols to be able to keep up with. One would never be able to meet up