Pros
Sales associates can earn a decent living through commissions.
Cons
The insurance benefits are not competitive and are surprisingly expensive relative to employee earnings. Advancement opportunities appear to be influenced more by favoritism than performance, skill, or qualifications. Managers often promote individuals they personally favor rather than those with the strongest experience or results.
During lease-up operations, management support was inconsistent. There were periods when managers were largely absent from the community and only appeared when upper management was visiting or when client-facing visibility was required, leaving onsite staff to manage significant operational challenges on their own.
Policies are frequently inconsistently applied. The 2026 employee handbook does not always align with policies referenced by managers and HR through internal systems, creating confusion and a lack of accountability. Resident concerns are often not addressed promptly by management, leaving associates responsible for situations that require managerial involvement and decision-making.
The workplace culture can feel exclusionary, with cliques and favoritism affecting employee morale. Workplace bullying and unprofessional behavior are often tolerated, and employees who raise concerns may find themselves viewed as the problem rather than having their concerns addressed. Recognition, coaching, development, and advancement opportunities seem concentrated among a select group of favored employees.