Friendly team with supportive supervision, but costly benefits - Configuration Technician HonorBuilt Employee Review

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Everyone is very friendly and willing to help. Supervisor is extremely knowledgeable and wants to see you succeed. Love working 8-5 and you always leave ontime. You are busy but not overwhelmed and time goes by quickly.

Cons

Health insurance is very costly, especially with a family. PTO could be a bit more and pay is good but not great.

avatar
HonorBuilt Response
16h
Thanks for taking the time to leave a review — and for the kind words about your supervisor and team. That's genuinely great to hear! On training, we'd really appreciate hearing more about where we missed the mark. We have a training department that has worked hard to build a strong onboarding experience and your feedback helps us make it better. Please reach out to training and/or HR so we can understand the gap and work toward fixing it. On benefits cost — we hear you, especially on family coverage. Health insurance is expensive everywhere right now. What we can tell you is that HonorBuilt pays a larger share of your premium than most companies our size, and we've worked hard to find plans with broad coverage at the lowest cost possible. Our rate increases have also been well below the annual hikes many employers are passing along. Ask a tenured coworker — you may hear a different story than what the sticker price suggests. Happy to walk through the details offline. On PTO — as a multi-state organization we have to balance employee experience with compliance across many different state laws, which shapes some of our policy decisions. The first year accrual is lower by design. It increases in year two, and everyone receives 8 paid holidays from day one. We'd welcome a conversation about what would feel more fair — reach out to HR and let's talk. We're glad you're here and we want to get this right. Please don't hesitate to reach out directly.

Explore other reviews about HonorBuilt

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

HonorBuilt and its leadership have always been straightforward with me and have personally been nothing but encouraging and supportive during my time with the company. I have always felt I could communicate when I’ve needed clarity or guidance on areas I’m inexperienced in or when I’m unsure of the best solution. I’ve worked at enough places to know that HonorBuilt affords opportunities, benefits, and accommodations that it simply isn’t required to provide anymore that do. It honestly makes me feel like the company values those of us out there doing the work. Lastly, I love the travel. I love seeing new places, meeting new people, and experiencing so many different approaches to customer service, productivity, and problem solving.

Cons

If travel and being away from home feels more like a burden than an opportunity to you, HonorBuilt may not be the best fit for you long term. If you like things to be the same and don’t like surprises and challenges at each new location you visit, this may not be a good fit for you. There’s often a lot of problem solving involved and thinking on your feet. If you don’t thrive in those situations, You likely won’t thrive at HonorBuilt.

avatar
HonorBuilt Response
16h
Thanks for taking time to share your experience! We are grateful for team members like you! And we agree- travel isn't for everyone and we hope our recruiting process is transparent about those expectations for the roles it impacts. We certainly do not ever want to bring someone into a role that is not a fit. Fortunately, it sounds like it is for you and most of our team. Thanks for playing!
3.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Highly technically intelligent people with many skill sets were there when I was. The management has your back when it comes to job support & problem solving. Not stingy with lodging & travel expenses, no hotel room sharing.

Cons

Exclusively out of state work for the vast majority of their technicians. Different city every week, many….many hours of travel needed. Expense reports are substantial and must be logged meticulously, as you are issued a company card and use it frequently. For on the job materials purchases and expenses, it’s understandable….but for lodging & rental cars setup in advance? I realize that estimates and reality often don’t line up….however…I have worked many remote or travel based jobs and no other company I’ve worked for has required their on-site specialists to perform as much administrative tasks as this job did. It adds another layer of complexity and stress onto a job that is like Vietnam: days of waiting and boredom with short concentrated stints of physically and mentally demanding labor…sacked atop hours of travel and sleep deprivation. As a company who primarily does work in the food service industry, by necessity most jobs are performed overnight. Mondays look like a commute to a major airport followed by a flight (which may or may not go smoothly) followed by landing, locating the rental booth and acquiring the car (sometimes they just gave your car away, FUN!), drive to the hotel, then go straight to work that evening usually from 8PM-3 - 5AM. Sometimes you are in a different hotel DAILY with long drive times in between…this is obviously very difficult as it must be done during the day, sometimes taking multiple hours. Finally, there’s the corporate atmosphere…it’s deceptive. I was much younger and more naive but by no means a babe in arm and I still fell for it. The ol “We’re Family!” ™️. I worked very hard for the company and while I was compensated adequately, the level of commitment required was grueling as was the work schedule. I was loyal, never said no & took on what others refused. The bill came due and I needed support, not a handout, not a raise, nothing other than some time off to square up again. After a short time period (and I mean very short, in all my time there I never took or requested vacation or time off) I was informed by management that if I needed any more time they would be placing me on forced leave…which did not think kindly of. I understand that business is business and work life balance sometimes can’t exist, but words have meaning and statements should make those who’ve spoken them accountable. I went above and beyond at all times for HonotBuilt & when the time came for reciprocal support….when the time came for my ‘family’ to hold true to the term, they let me down. Words have meaning and statements power. Thought nothing they did was against the law, legality does not make morality…some of us still believe in holding to our word. For a company with Honor front and center, you’d like to think they’d cleave closer to that ideal.

avatar
HonorBuilt Response
17h
Thank you for taking the time to leave detailed feedback. We take all reviews seriously, and this one deserves a thoughtful response. Several things you've described are accurate, and we won't pretend otherwise. Our work is hard — overnight schedules in the food service industry are the norm, travel is frequent, and yes, expense reporting is a real weekly administrative task. It sounds like you were here several years ago, so perhaps your experience does not reflect today's reality. We've invested in making it as painless as possible (company cards, an internal travel team, and new easy apps for reconciliation), but it still takes time and we understand that adds up. We've also grown our team and geographic footprint so air travel is the secondary- and no longer the primary - way techs get to sites since most are within driving distance. What we'd gently push back on is the picture of the tradeoffs. We have an exceptional team, and our technicians are well compensated with clear paths for advancement — some of which you acknowledged yourself. As for the culture comment, we genuinely don't recognize that description. On the leave situation: as with most employers in the US, it's our standard practice that when an employee needs extended time away, we involve HR to ensure they're protected under FMLA and coded correctly. That's not punitive — it's how we make sure people get the proper coverage and their job is protected. It does sound like the definition of 'extended' differs between us. We're sorry if that conversation landed differently than intended. We do believe in the people who work here, and we're proud of the team we've built. We wish you well.
See reviews by: Helpful|Rating|Date|All