1.0
23 Oct 2015
Former employee, more than 3 years
Austin, TX
Recommend
CEO approval
Business outlook
Pros
Stability if you want to stick with the entry level support
Cons
Dishonest upper management. Was told I would be relocated to a different department & am being laid off instead. Entire department was outsourced to the owner's sister's company. Raising prices while offering lower quality support. I keep getting in trouble for helping customers when they told us "go above & beyond" when I first started here. Employees do not pay attention to customer requests and most tickets end up being mishandled, sometimed disastrously.