Excellent Company -- Bad Management in Georgia - Customer Service Representative Hotwire Communications Employee Review

Now here is where the problems lies. The manager in Florida: awesome The manager in Philadelphia: awesome But that manager that we have here in Georgia: Recipe for Disaster. She doesn’t even deserve to have the title as manager. She is lazy, she doesn’t know ANYTHING, she is rude, arrogant, She has a very smart mouth. When I tell you this woman is lazy, she is LAZY. All she does is sits in her office and watch TV doing absolutely NOTHING. She doesn’t know ANYTHING, so going to her to help you fix a customer’s issue is a complete waste of time. The first thing she will ask you is did you see your Supervisor or team lead. Why would you send me to them, when they don’t even know, and they are new. I feel so sorry for the supervisors and team leads. If she feels like they did something wrong to make her look bad, she will yell at them and blame them for her lack of knowledge. They won’t say anything because they fear that they will lose their job. She will retaliate against you in a heartbeat. She will be nosy and start pulling reps in her office to find out who snitched on her, and when she finds out, she will do everything in her power to get them fired. She comes to work when she feels like it, She is so quick to monitor our time punches, but who’s monitoring hers. She comes in everyday around 9:15 am and 9:30 am to avoid being stuck in traffic, But if the reps come in 2 minutes late, she is sitting in her office like a an untamed pit bull, scoping out the phone logs to see who her next victim is. But when corporate comes to town, she is in the office bright and early, speaking to people like she does this everyday. She is a fraud and she is so fake. She tries to make corporate believe that she is doing all of these amazing things in Georgia, but the only thing she is doing is making everyone quit and stressing people out. Over 5 reps has resigned including myself. She is good at making herself look good, and she will do anything possible to maintain this fake image she has everyone believing She makes all of the supervisors and team leads do all of her work, and the only time she will pretend to do some work is when corporate is in town, and she will only get involved if affects the fake image she tries portrays. She focuses more on gossip than she does trying to learn about how to fix accounts. Her favorite word is did you reach out to this person or that person. How about NO. Im reaching out to you, because Hotwire is paying you for us to reach out to you. How about you stop being lazy and do your own work. This person is awful. Seriously, and after all of the complaints she has been getting, I just cannot understand how she is still there. She really believes that she is invincible and has said so to several people, so many times. She doesn’t follow Hotwires Handbook. She makes up her own rules and regulations. She changes the Handbook to suit her fake image. She skips disciplinary steps, and She will go from a verbal to a final in the same day, depending on how mad you make her.