Pros
There are some great supervisors. The work is very fast paced and you'll always have something to do. The starting pay is pretty good, but that comes with a con. Co-workers are generally very nice and are willing to help out if asked.
Cons
It's an internet and cable provider so you can assume the types of calls you'll be getting. The companies major customer base are higher end HOA and 55+ communities. Customers will range from just plain evil to some of the nicest and understanding people you'll ever speak to. Be prepared to explain things very slowly and simply as the majority of customers will be elderly, but if you're patient and kind with them they will usually return in kind. You will not get any increase in payment unless you're promoted and getting promoted is not the easiest thing in the world to do here. Training is also quite dismal. Once you're on the floor taking calls you will pick everything up quickly if you put in the effort, but be prepared to be quite lost for a month or so.