Awful management, unsafe - GameMaster Houdini's Escape Room Experience Employee Review

Running the rooms themselves are so much fun and will probably always be the most fun I’ve had at work

Everything else. Insanely inconsistent hours, being on call, bonuses not paid properly, and literally every decision Tenpin has made since buying out the company. They got rid of the gap in the schedule that allows for breaks resulting in up to 14 hour long shifts with no break, changing the on call notice from 2 hours to 30 minutes, getting rid of bonuses for reviews and lots of other things. The absolute worst is the expectation to run two games at once, giving customers only half our attention for the ridiculous price they’re paying to be there when the only cost to run the rooms is the minimum wage staff. Tenpin’s stinginess and priorities for profit means giving the customers a worse experience and making the job itself hellish. The training is also abysmal

Nice colleagues Free escape room per month

Toxic environment and a lack of hours. This is not good if you don't have part time work on side as business is down and games aren't being booked, if games don't book you don't get paid so I know quite a few people are suffering.They've taken away bonuses and replaced with a bonus that benefits tenpin sites not standalones. Will get told off for being early and ready to work and have tried to bring in stupid rules like 30 minutes cut off which is unreasonable for those who travel in via public transport which is unreliable. I loved the job at the start but now it takes so much for me to even go into work and I think why should I bother no one seems on my side.