Pros
Not the worse place I've worked. Occasional swag and freebies sent to home address. Honestly don't have much else to say about Hyland. Everything I enjoy about my current role is because I came over from another software acquisition.
Cons
Pretty much all of my friends and colleagues who have come over from the other software company during acquisition within a year have left the company or gotten out of support. That is not an exaggeration. Management of support is to blame. The entire Hyland support org honestly needs a tear down starting with the fat cat managers. Customer and customer satisfaction are an after thought if they are ever even considered. All that matters is the numbers and the metrics. Do you close a lot of cases? Yes! Then you are a good employee. No consideration for quality of cases worked, degree of difficulty with cases, or customer satisfaction. So employees work to close cases as fast as possible and support engineers who actually want to work and fix issues, are heavily penalized and singled out for not closing enough cases.
