Pros
Great colleagues that are very supportive of each other, which makes a huge difference. The location is good, downtown/plateau. It's also a good place to start working for a first/second job, you learn a lot about the pharma industry and can make good connections. The processes and training for microsoft and other applications and file saving standards is valuable.
Cons
A lot. There is no consideration of employees personal lives, people are expected to consistently work evenings, weekends, and many stat holidays. Scheduling vacation is a huge nightmare, and people are often obliged to cancel their vacations if a big project comes up. Everyone is overwhelmed, it is a very unhealthy working environment that is conducive to poor mental health.
Clients are often rude and treat employees badly, and management does nothing to support employees when this happens. The CEO has a huge temper and frequently yells at employees, in front of other employees and often clients (so unprofessional).
So many people burn out, the turnover is far too high, way too much work, employees are only appreciated with fake empty words, low salary. HR is 1 person who does not care about employees and has very strong reactions when an issue is brought forth that is quite unprofessional.