Culture is great…until it’s not - IT Business Analyst ICCU Employee Review

2.0
23 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Benefit package is great (medical is cheap but great coverage, 401k w/ matching) Emphasis on values, members, and recognition for accomplishments

Cons

Pay is low compared to other IT companies Only some departments can work from home, and if you can - it’s only hybrid Lots of micromanaging of salaried employee time - in IT, 85% of time had to be tracked and performance was evaluated biweekly with time tracking being a factor. Weekly one on ones, daily team huddles, and training sessions were not included in time tracking. Any time missed during work must be made up or taken out of PTO even if it’s an hour or less. Missing deadlines is a grave sin and you will be told multiple times that this is not acceptable, regardless of what the circumstances or impact are. We were asked to set deadlines at the outset of a project and got pushback when we wanted to adjust deadlines after proper research was done on the work to complete the project. Executives can circumvent processes and approvals at their leisure, even at the expense of time already spent by people below them working on a project. I had spent months working on a project with a team and with full transparency to the necessary parties, only to have executives jump in and change the entire direction of the project and expect it to hit the same timeline despite the additional work this added. If you’re a developer, you will be salaried and how long you work on any given week is at the mercy of an executive that may decide a delayed project must get done immediately for no reason other than hitting a deadline. I saw it done many times when the payoff of the work was extremely minimal as opposed to the decline in morale that would happen every time a team was forced to put in long hours. Despite feeling overworked and burnt out, you will be told that this is the best place to work and that the culture is the best of any workplace ever.

Explore other reviews about ICCU

5.0
29 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great community, benefits, and overall company.

Cons

No room for growth, and the role was very disheartening and bothersome at times.

1.0
31 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are good people sprinkled throughout the organization, and working alongside capable, committed colleagues is one of the more consistent positives of the experience. The work itself can be genuinely rewarding, particularly in areas where leadership is strong and sets a clear direction. In those environments, teams tend to function more effectively and employees are better supported in doing meaningful work.

Cons

The culture has shifted toward a more bureaucratic, bank-style environment where internal priorities and egos often outweigh member and employee experience. While the company once had a more collaborative feel, it now comes across as increasingly political and hierarchical in many areas. Experiences do vary by team, but the overall direction has made trust and day-to-day working relationships noticeably weaker than in the past. The “Best Place to Work” survey results do not reflect the day-to-day employee experience, and internal encouragement to rate the organization highly undermines confidence in those results. At the same time, transparency around promotions and advancement remains a significant concern. Many employees perceive that visibility, internal relationships, religion, and networking can sometimes carry more weight than actual performance and results. Even where that perception is not universally accurate, the lack of clear criteria and communication around decisions creates frustration and distrust. Leadership communication and accountability continue to be weak points. Employee feedback often does not lead to visible change, and follow-through is inconsistent. Lack of consistent accountability has allowed negative leadership behaviors to have an outsized impact on morale and culture, further eroding confidence in leadership over time. Despite having many strong individual contributors and capable teams, these cultural issues have had a clear and ongoing impact on morale, engagement, and retention.

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