Underpaid position with lots of work and liability - Workers' Compensation Claims Assistant ICW Group Employee Review

2.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Company has a lot of vendors who will bring food, gifts, and do raffles. The health benefits are amazing.

Cons

1. This position is severely underpaid and under appreciated. 2. Company boasted during interviewing about opportunity, but comes up short. 3. There is little no positive recognition in this position. You’re made to sit in meetings where your adjusters get unending kudos and positive feedback but the assistants who took care of the clerical work on the file get no recognition. 4. Absolutely no organized training program. The training is basically you shadowing your coworker, who already had a heavy workload so you feel like more of an inconvenience than a trainer than actual training. 5. The ability for lateral movement from this position has more to do with compliance than ability, talent, or hard work. 6. Company is currently going through large changes and positions are being reevaluated 7. Poorly trained and monitored supervisors who will in turn micromanage you. Supervisors have 0 humility and never admit when they’re wrong or apologize for false accusations of doing some incorrectly. This is by far the worst aspect of this place.

Explore other reviews about ICW Group

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, friendly people.

Cons

None that I can think of really.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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