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      IGT

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      IGT reviews

      A nightmare - Customer Service Representative IGT Employee Review

      2.0
      11 Oct 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, nice people to work with

      Cons

      The workload is absolutely insane. I worked at IGT for 3 years and it slowly went downhill. IGT signed contracts with different states that you would handle customer service for. There never was enough staff. Forget having a life outside of IGT, especially when powerball or mega millions is near or over $100million. You will work overtime and if no one hits, you will work your but off for a month straight. IGT will compensate with lunch usually but it’s not worth it.

      Explore other reviews about IGT

      5.0
      24 Nov 2025
      Data analytics intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive pay, time-off, and great community

      Cons

      Dependent on management, but personally have had a great experience.

      2.0
      17 Jun 2026
      Support worker
      Recommend
      CEO approval
      Business outlook

      Pros

      I was allowed to work remotely.

      Cons

      Salary increases do not keep up with inflation. There were years were I didn't get any raise at all even though I was getting good ratings on my performance review. I was expected to know things but wasn't trained in anything. The culture is very frustrating.

      2
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