Manager look - Anonymous employee IO Practiceware Employee Review

You learn something new EVERY day. I have always wanted to have a job like this and I finally found a place where my contributions are valued, my intellectual curiosity is encouraged, and my work environment is fast-paced but respectful of personal boundaries and work-life balance. Note, the latter is not as true for implementation staff, who travel very frequently and often have very little or no time between trips. The culture is laid-back in terms of dress, communication, etc. A lot of conversation takes place over Gchat, and there's a spirit of collaboration and teaching each other what we know. No one person knows everything and every new team member gets the chance to figure out what they're most interested in and make a niche for themselves as a subject-matter expert in that area.

There are definitely times when the office is severely understaffed. As balance is finally being created in terms of staffing, I think this is on its way to becoming a minor, occasional inconvenience as opposed to a major obstacle. You get out what you put into your job. If you are not a quick learner, go-getter, want-to-know-everything-about-everything kind of person, you're going to struggle. It does have to be the right fit for your personality.

Hard working professional people dedicated to the true customers for the electronic medical records software - the patients. Management is caring, treat staff as they were family. Work is very challenging and you learn a great deal about medical practice and ophthalmology. Software is best in its class.

Customer service needed more people to handle customer concerns specifically in the area of practice management reporting and billing. CSR weren't subject matter experts in these areas and needed more hands-on experience. CSRs were in the field as implementation specialists as well and didn't get enough CSR time to be able to resolve issues.