The best benefits, not the best talent development. - Bilingual Contact Center Representative IRS Employee Review

4.0
10 Jul 2023
Recommend
CEO approval
Business outlook

Pros

I highly recommend this job to anyone looking to provide the best benefits for their family. It is a great place to start a career, not stay. Training and leadership need improvement. Kinder and smarter individuals are required for management roles.

Cons

Management needs to look for individuals that want to help others and encourage them, not the opposite.

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5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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