Pros
They'll hire you with absolutely NO exp. You do learn a lot about troubleshooting home internet connections.
Cons
Seriously... Everything is wrong with this job. When I recieved a MUCH better offer after only working there for 3 months, I was verbally BERATED by management. I was told how absolutely worthless I was before working there, and its all because of them that I was able to get my new job... Not the fact that I'm a 4.0 college graduate, or highly knowlegeable in a specific area that has nothing to do with internet troubleshooting... It was the 3 months I spent at ISPN. Riiiiiight. Management is beyond tyrranical. They're downright liars, cheats, scandalous, and mean. They care nothing about you, you are easily replaceable. You are constantly audited for performance, and nit-picked about every detail about your calls. The pay is absolutely horrible. They pay so little because the work takes no intelligence whatsoever. If you don't mind walking retirees through rebooting their modem, or fixing smtp prefs ALL DAY LONG, then this is the job for you... You have to beg and pleade to escalate an issue. The supervisors almost never allow you to escalate unless they themselves are actually busy and don't want to look into your issue. Which I might add is also rare. The call queue is stacked in a way that hammers the newer people fresh out of phase 3 training much more often then the older people. You'll see people that have been there for 4+ years rarely on calls where all the other techs are getting call after call after call. You can work there 40 hours a week but not be considered "full time". So they don't have to provide benefits to those they deem unworthy. And thats only after you've been there 6 months that you would even be considered eligable. Even then you have to ASK to be considered full time, which I might add, you can and most likely will be denied. Its an absolutely twisted company, do not work here, RUN! Run far away! Flipping burgers will provide more satisfaction and less stress.