Pros
Nothing good to say. Seriously the managers are hypocritical
Cons
This company is a joke. Management is plagued by conflicts of interest and doesn't listen to the needs of the agents. I've been sold a dream and when I arrive, it's a nightmare. They preach trust and transparency, liars God complex but they don't practice what they preach. The head office managers are horrible and think they're God, and no one can tell them they're doing a terrible job. They all lack empathy and interpersonal skills. Everyone secretly hates them, but most of us suffer in silence. We can't talk to anyone because we're all afraid of being blackballed if we want to apply for a new job. Many employees don't have the opportunity to evolve because they want to give every opportunity to agents from the Philippines because they pay them $5 an hour. But no one in North America can have opportunities. Worst of all, they promote work culture that doesn't exist. Nobody knows why there's HR, they're way too lazy and unreachable. The current environment discourages annual raises, fostering negativity instead of supporting agents. Excessive censorship and malpractices prevail." i've noticed a concerning trend: the focus on negativity hinders annual raises, rather than empowering agents. Excessive censorship and malpractices undermine morale. There appears to be an imbalance in the compensation and recognition process. Agents face challenges in receiving annual raises due to: 1. Overemphasis on negativity 2. Excessive censorship 3. Malpractices