Great Benefits and Decent Pay with a lot of internal changes - Senior Customer Success Specialist Indeed Employee Review

3.0
13 Jun 2024
Recommend
CEO approval
Business outlook

Pros

The work was rewarding and the team that I worked with was incredible. We truly felt like a family. I had a great time working at Indeed in my 8 years and learned a lot from my time there. If I was not laid off I would still be working at the company. I enjoyed the work, the clients and teammates I worked with.

Cons

There are updates and changes happening multiple times in a quarter and half the time you are left in the dark about some of the updates until a client brings it up. There is a lot of adapting that needs to take place so be prepared to continue learning new processes constantly. There are also a ton of site issues that continually make doing your job more difficult. Based on being laid off in the second round of layoffs there is not a lot of job security here. I met or exceeded all my KPIs quarter over quarter and was let go after 8 years of employment. SLT says they want your next career to be at Indeed, but then again they laid off 23% of the company in the last year. But all in all I did enjoy working at Indeed.

Explore other reviews about Indeed

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Continuous Innovation and resources are countless.

Cons

Continuous Innovation as the product and tech stack is always evolving.

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

2
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