Good pay and WFH but poor leadership - Anonymous employee Independent Age Employee Review

IA is held back by poor leadership and a lack of effective management. Communication from managers is inconsistent, leaving employees confused about expectations and priorities. Rather than providing support and direction, management often seems disorganised and disconnected from the day-to-day realities of the charity. One of the biggest issues is the promotion process. People are frequently promoted into management roles without the experience, leadership ability, or relevant skills needed to succeed. This creates frustration for both employees and the managers themselves, as decisions are often poorly informed and inconsistent. The senior leadership team also appears to make decisions that feel reactive rather than strategic. Changes are introduced with little explanation or consultation, leading to uncertainty, low morale, and a lack of confidence in the charities direction. There are talented people working there, but they are often let down by ineffective leadership, weak communication, and questionable decision-making. Until the company invests in developing capable leaders and creates a more transparent, accountable management culture, it will likely continue to struggle with employee engagement and retention.