In Need of Major Improvement - Customer Success Manager (CSM) Inktavo Employee Review

2.0
5 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Employees are great, everyone is so nice. Work life balance is great. Unlimited PTO - Half day every Friday

Cons

Pay is horrible. Churn goals are too strict. Too much money is paid out in commission. If you miss your churn goal for the month, you are completely broke. A recent update has lead to a huge spike in churn leaving many CSMs with no commission.

Explore other reviews about Inktavo

5.0
3 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Great people & culture Fair pay Work/Life balance Fully Remote

Cons

There are none at this time.

2.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Remote work. Autonomy is nice.

Cons

No clear direction. Unrealistic expectations. Favoritism among certain reps.

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