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Thank you for your comments. While I understand your experience working at InstaSupply in 2016 was good, I am sorry that in 2017 the company made the decision to end your employment based upon specific reasons that you were not happy with.
Here are my comments regarding the issues you have raised:
1. Company Laptops - We provide ALL employees the right equipment to do their respective jobs. Specifically, in your case for customer support, you were issued a Lenovo laptop. The only instances where staff are able to use their own laptop over a company issued one is when they specifically chose to do this (typically because they prefer a higher spec) or they are a temporary contractor.
2. Job Title and Department - everyone’s job title, department, and line manager is clearly stated within their employment contract. Also, department meetings happen consistently every week. Because of this, there should never be any confusion.
3. Company Terminology - InstaSupply is a technology business, so many technical terms are used.
4. Pay - we take this very seriously and pay everyone according to the terms of their contract.
5. Providing a Reference - we always provide references when asked. But as a policy, we do not provide recommendations for staff dismissed when the reason relates to attendance and conduct.
6. Internal Competition - unaware of what this refers to.
7. Internet - indeed there was a brief period when the company relocated to a new office where the internet setup was delayed due to forces out of our control. However, we made provisions for staff to work remotely during this period and provided alternative ways to temporarily connect using 4G routers.
8. KPIs - everyone has KPIs and it forms the basis of our regular performance review process. In addition to KPIs, we also take into consideration elements such as attendance.
9. Communication - InstaSupply has face-to-face company wide meetings every Monday where everyone has an opportunity to be heard. We also use real time communication tools such as Slack whereby constant communication happens daily. InstaSupply also conducts daily stand-ups where every employee and contractor openly submits what they worked on yesterday, what they are working on today, and if there are any blockers.
10. Competition - we recognize the need to be aware of the business landscape to ensure we always differentiating ourselves. Knowing who are competitors are, and what they do well and do not do well is good business practice.
11. Company Procedures - we are always seeking better ways to serve our customers more effectively and employ staff who thrive in this type of environment.
12. Mock-Ups - while we value employee input, it is also the case that whilst recommendations may be made by customer support, they do not define product direction, roadmap, or vision of the company.
13. IT Crisis - It is difficult to know to what you are referring with the term IT Crisis as there is a difference between an IT support team and a software development team.
14. Yelling - we work in an open plan as there have been absolutely zero reports of yelling.
We genuinely wish you the best in your future employment.
