Business Office Director - Business Director Integral Senior Living Employee Review

1.0
24 Sept 2017
Recommend
CEO approval
Business outlook

Pros

As with most large companies, benefits are extensive due to the size of the company's portfolio. Ultimately, helping seniors and their families daily is definitely the biggest and most rewarding "pro".

Cons

Lack of sufficient staffing for the workload. Failure to communicate effectively and empower employees to voice grievances without retribution. Centralized management with no clue of the actual day to day challenges and needs of employees and residents hundreds of miles away. The unfair solution is to blame the on-site staff for any and all deficiencies.

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Integral Senior Living Response
8y
We appreciate you taking the time to go into so much depth in your experience w/ Integral Senior Living. If you'd be up for it, I'd welcome the opportunity to chat with you or set you up to speak w/ our HR group so that we can iron out a few of your suggestions above. Email anytime at mwoodward@islllc.com

Explore other reviews about Integral Senior Living

5.0
19 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Home office team engaged & present at the community level.

Cons

Nothing to note, interactions were all good.

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Integral Senior Living Response
9mo
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The team cultivated was always amazing to work with and are a great team!

Cons

The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

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Integral Senior Living Response
3mo
We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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