Starting CSR position - Customer Service Representative (CSR) IntouchCX Employee Review

3.0
1 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Great community of fellow Agents that take every and any opportunity to assist new agents Company hires with the intent to keep you 100% work from home Company computer

Cons

Low wage Alot of incoming calls Leadership is not polished No raises

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IntouchCX Response
11mo
Hi there, Thank you for sharing your experience. We’re glad to hear that you initially had a positive experience with the management and opportunities for growth. we strive to support our employees throughout their journey with us. If you have any additional feedback or concerns, we encourage you to reach out through our contact page: https://www.intouchcx.com/contact-us/. Your feedback helps us evaluate and improve our practices to better support our teams in the future.

Explore other reviews about IntouchCX

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free food, awesome coworkers, and no cold calling

Cons

Micromanagement, High-Stress Environment, Stats and Metrics

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