An honest and genuine review - read before you join - Technical Support Engineer Inventum Technologies Employee Review

Dear Poster, We regret your experience at our company. We would like to highlight our HR policies with regard to some of the issues raised by you in your review. 1. Salary: We conduct an annual research on salaries ranges in our industry and offer a much better package than the industry average. We assume you joined our company as you found the salary competitive and perhaps better than other offers you may have had at the time. 2. Annual Appraisal: We have a bi-annual appraisal cycle and also mid-term reviews for exceptional employees. Hike and growth are based on annual performance appraisals and the average increments are matched with industry standards. Top performers can expect double-digit percentage increments, while non-performers may not receive any. The rating is provided by peers and department heads. 3. The 12-hour night shift & safety concerns: Our office is located in NOIDA and adjacent to the Noida Special Economic Zone (NSEZ). As such the area is considered safe and we are housed in our own gated building with 24x7 security personnel and surveillance. The company also provides upon request, retiring rooms within the premises for night shift employees to rest in the event they do not wish to travel home after/before their shift. All employees, are expected to work for an average of 176 hours per month (22 working days x 8 hours per day). A duty roster determines shift timings and night shift needs ensuring no single employee is singled out. The extra hours of the night shift are compensated by giving extra off days. 4. 90 days notice: As noted by the poster, Inventum is a good place to learn, because we put in a lot of effort to train our staff and give them the experience that will benefit them for the rest of their lives. The 90-day notice policy is designed to attract candidates who are serious and committed to a career with Inventum. 5. The poster incorrectly mentions that the junior support engineer is held responsible for delayed work. The engineer is only held accountable for not following the process -- which is updating tickets and escalating in a timely manner. 6. The implication that tea/coffee is not available on all on national holidays is also incorrect. The cafeteria has self-service coffee machines and tea bags available at all times. Subsidised meals are provided on a prior opt-in basis as are packaged snacks. Employees can reach HR at any time to request additional facilities as required. Regards.