Pros
Highly rewarding role supporting individuals and families during difficult and emotional times
Opportunity to make a meaningful difference in people’s lives
Developed strong empathy, communication, and interpersonal skills
Cons
Limited flexibility in working arrangements
Inconsistent leadership presence, with management sometimes unavailable without notice
Perceived imbalance in workplace entitlements (e.g. time off in lieu and work-from-home arrangements not equally supported)
Communication gaps within the team and leadership
Management style at times felt unapproachable, impacting team support and morale