Above average benefits/compensation until IT was outsourced to India. - IT Service Desk Analyst Jackson Employee Review

4.0
24 Jan 2021
Recommend
CEO approval
Business outlook

Pros

-Great benefits package that included 3 weeks of PTO after the first year, yearly performance bonuses, profit sharing and up to 6% salary 401k match. In some years, the extras could add up to more than 15% on top of one's salary. -Exposure to emerging technologies and automation. -Great work/life balance. -Relaxed atmosphere. -Nice co-workers and people in general.

Cons

-Communication silos within IT departments -Not a lot of upward mobility if you're not "in" with the upper management team. -Outsourced most of the IT infrastructure/support to India, possibly to get the company ready for sale. However, they at least gave a year's notice, which in my opinion is more than fair.

Explore other reviews about Jackson

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to grow and advance your career.

Cons

The 3rd party company that supports LOA is extremely difficult to work with regardless if you are extremely accountable and organized which can make LOA situations stressful.

2.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Work-life balance and most individual contributors are nice to work with.

Cons

Leadership get to their positions by being in the company a long time, not through competence or merit. As a result, all of the worst symptoms of bad management come out. Poor decision making, favoritism, incompetence, retaliation, etc, are everywhere.

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