Supportive team and improved training - Key Holder Jollyes Employee Review

4.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

My team are amazing Be wise training always something to learn Management is family friendly and understanding. Always overtime

Cons

I had a rocky start with poor management Ask me about cons a year or two ago id say training but we now have bewise that helps - but rarely have time to complete No aircon or heating in store They made all supervisors redundant some like me remained keyholder but still do all the same jobs and only get a higher rate pay when no management in store

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Jollyes Response
3w
Thank you for your feedback - it's great to hear you have an amazing team and access to lots of training along with experiencing family friendly and understanding management. Thanks for your other comments, we're glad things have improved in the last 1-2 years (we're trying!). We do take action from suggestions raised in our listening groups and our senior team is very receptive to feedback to make things better for our colleagues, customers and their pets. Re the heating / air con situation, our property team are reviewing our protocols for that ahead of the summer months so any plans will be communicated to colleagues accordingly. In the meantime, we do provide free uniform, layered for different temperatures, polo shirts for warmer weather (with the option to swap your usual trousers for tailored shorts if you prefer during summer months), sweatshirts and a jacket for colder weather so hopefully this gives colleagues a range of options to suit their temperature preferences, but we're open to feedback so if you have any suggestions do get in touch at people@jollyes.com. Thanks again for your feedback and all the best for your ongoing Jollyes journey :)

Explore other reviews about Jollyes

5.0
17 Apr 2025
Recommend
CEO approval
Business outlook

Pros

They paid me good so

Cons

Okay management I guess if I had to pick

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Jollyes Response
1y
Hey, we really appreciate the review, but just checking you have reviewed the right employer as we don't have any sites in Los Angeles, CA? We're Jollyes The Pet People with our HQ in Essex, UK, and our stores are all in the UK too. (Potentially you could have worked in the UK and moved to the US after?). Wishing you all the best in the meantime.
5.0
25 Nov 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing place to work due to co workers

Cons

Work life balance can be hard sometimes

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Jollyes Response
1y
Thank you for leaving your 5* review. It is much appreciated. Wishing you all the best for the future. :)
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