Just No, - Management Jollyes Employee Review

1) Hours - Constant Cutting of Hours - This makes any form of customer service impossible, we are told its to appropriately staff busy and quiet times except head office dont realise what floor staff actually have to do - Fit Harnesses - Fit Coats - Discuss food options - Discuss medical option - go over best practices and so much more. Some customer interactions can last 20-40 minutes plus and this will happen multiple times a day. All they see is money though the till not the customers journey to that till and what staff actually have to deal with, pet retail is not card retail you cannot run it like it is. Delivery volume is all over the place you can have 4-17 pallets on a given delivery day this ranges from 1-3 times a week only finding out pallet amount less than 24hours before sometimes after it has arrived making it impossible to schedule appropriately. With the little hours you have to do all the above it does account for sickness if 1 staff member phones in sick (People are allowed to be sick btw) it affects the whole team people have to drop their life outside of work to accomodate the business because they only allow for it to be ran so tight 2) Work Life Balance - If management DO NOT expect any flexibility with your shifts 1 week is 6 days on (Must work the Weekend) the Next is 4 days on (Must not work the weekend) this alternates between the SM/ASM (There is little to no exceptions in this) Sales assistants expect to be begged by burnt out managers to stay late pick up extra shifts or come in early (If you dont they will have to do it or face repercussions - and not be paid and be unable to take the time back as they cannot afford to take it back as there will be no cover) All this because the hours are so tight. Your rota will be contasntly changing as head office have Knee jerk reactions to the change in wind. Job Security) - Company pushing constantly for PIP as they just can't fathom that before the new UPPER MANAGEMENT staff for the most part were happy and worked hard. Supervisor role is no more (Why cause other company got rid of 1/3 of their upper mangement not their supervisors (But its ok you are reminded it could of been your job so feel lucky if you are not a supervisor) PAY - Supervisors since minimum wage increased have received no surplus pay to do the job but head office expects them to do it (Then they removed thier job role and cut the hours so they are now made redundant but expected to work 30 days as a supervisor with no surplus pay to cover the extra responsibilities - If refused to do a job they arnt being paid for that no longer exists might affect any chance of rehire Management expect the basic (the package they talk about is basically a industry standard now so its not special at all) Management still waiting on pay increase since minimum wage went up. Training) - MANDATORY training you will not have hours in the store for you to complete MANDATORY training and you will receive reminders that you need to do it (IF YOU REQUIRE ME TO DO SOMETHING THEN ITS PART OFF MY JOB AND I GET PAID FOR THAT) Overall the company is being ran into the ground and they are blaming the government for this (Even though prices in store are constantly raising so i dont get how they say they are doing all these things to keep the price low when they are not - They Dropped 3000 prices in store requiring a full re-ticket of every shop only to then increase these prices on a weekly bases some are now more expensive or the same price that it was before the price drop