They could've care better about their support agents - Customer Technical Support Judge.me Employee Review

1.0
24 Mar 2024
Recommend
CEO approval
Business outlook

Pros

- Base salary was good for third-world countries, I don't consider this anymore as they reduced the base salary. - Work "remotely", depending on the team you join you might have to go to an office or work from home. -

Cons

- Pay cuts, in the past 2 years we have got many pay cuts on the bonus they give you per 5-star review - Workload, there is an unbalanced workload, they have tried many things to balance the workload per agent but any of those things worked. Because people are getting bored, and have no driven motivation anymore. - Customers, the company has some customers that send inappropriate stuff to agent, or sexual harassment them, but they don't do anything about it. As long as the merchants/customers don't give them a 1-star review, they are happy about it. They don't care about protecting their agents against those situations. - Remote work, if the team you joined has an office, but is far from you or takes you many hours to get to the office 2-3h, they basically force you to go to the office, otherwise you are out. - Poor training for new agents. - Careers, there is no career path inside the company anymore, there used to be, but they stopped doing that.

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Judge.me Response
2y
Thank you for your feedback! I'm sorry to hear that you have felt this way. We have always strived to be as open as we possibly can with our employees and contractors alike. We try to re-invest our profits back into the business by investing in our people. We value yours and the support team's efforts and dedication and this is why we have continually paid out bonuses to our support team. As a bootstrapped business, we have to ensure that the bonuses paid out are consistent with the business reality. We recognise that we have made changes to the bonus structure to find one that closely aligns with our performance in a meaningful way. Regardless, we have always ensured that our compensation is fair and well above the market reality. This is inclusive of any travel or local accommodation that may need to be made. We acknowledge that we could have done better to communicate these changes and why the need to do so. We are working with the teams to establish clearer expectations on deliverables and how we can reflect this better. We have also more recently invested in having a dedicated trainer to improve the onboarding and training experience for our agents. Customer relations are key and we appreciate all the dedication that you and the support team provide. We treat every complaint from our customers as well as employees and contractors seriously. I'm sorry to hear that you felt that you were not protected in your line of work. We genuinely care about every individual in our awesome team and would encourage you to reach out to us if you'd like to discuss your feedback further. We appreciate your time in sharing your feedback. We are working on how to make this a happier and engaged place for all our employees and contractors alike.

Explore other reviews about Judge.me

1.0
11 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is popular and well regarded with a wide reach, so if you work in the industry it could look good on your CV to be part of this journey. Strong strategic vision, but entirely owned and controlled by the founder, so only work here if you are an executor.

Cons

Despite clear strategy day to day direction and initiatives change based on the most recent podcast the founder listened to/tweet he read. There is no space for opinions or suggestions from inside the business, and employees cycle out of the business as they realise this. No trust in the workplace, just constant micro-management. A culture of 'you're only as good as your last mistake' makes this an unpleasant environment to work in where the senior people in the business care more about pleasing the founder and finding fault in others than doing a good job. Pay is ok, no process for reviewing it, so pray you have a good manager, and the company over-relies on other measures, such as Visa sponsorship, to keep the workforce in place. The sad thing is this is a feature not a bug of the management style.

9
2.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Judge.me offered a strong technical environment with a well-structured engineering team, a clean codebase and a solid Ruby on Rails tech stack. I worked with talented developers and grew significantly from a technical perspective.

Cons

Unfortunately, the company culture had a significant negative impact on my experience. There was a strong sense of favoritism, highly top-down leadership and a lack of empathy in how employees were managed. Leadership rarely interacted with those outside of senior circles, creating a rigid hierarchical environment. This made me and others, feel disconnected, undervalued and not treated with basic respect. Over time, this environment took a toll on my mental well-being and led to burnout, making it unsustainable for me to continue in the role. In my experience, this culture also appeared to contribute to consistently high staff turnover during and after my time at the company.

6
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