Pros
Team was full of bright, and hard working individuals that really made the day to day palatable. Interview was pretty straight forward and clear next steps were outlined after every round.
Cons
Micromanagement- From the top down pressure was put on the middle managers from senior managers that were so far removed from the chaos and volume of inbound inquiries. Managers would be huddle in a separate part of the office fraternizing while the IC's drowned in cases. The role was not strategic at all, most days were spent putting out fires and figuring out escalated insurance, payroll and technical inquires with little support. Everything was reactive and not data driven, which was not mentioned at all during the interview process. Office is deep in the financial district, Hybrid model was inflexible. If you couldn't make it to the office on one of the two designated anchor days, you would have to "make-up" that day on another day during the week or the following week. Bogus Pay wasn't close to market rate (specifically for someone like me with 6+ years and leadership experience) Role growth was stagnant