Not the best environment to work in - Helpdesk Analyst KFP Total IT Solutions Employee Review

There is no pro's to working at KFP

Management have no experience in the field of work they deliver projects for. Field Techs are constantly run into the ground. The big boss enforced staff to post good reviews on here to make the company look good. Extremely high turnover of staff, no careers are safe at KFP Management are inappropriate with clients, excessive drinking and making the company look poor. Everybody has to sweeten the big boss for fear of losing their jobs Big boss will use you for what he needs and bounce you out the door the second he's got what he wanted Health and safety isn't a thing here at KFP, nobody has formal training or procedures in place to safeguard field operatives. Your expected to bring your own tools for the job, if your van gets broken into whilst at work the company will NOT reimburse you as this pushes up their insurance premiums. If you need tools, they provide the cheapest poundshop tools. Bullying is extremely common Field Techs aren't trained or hold the correct certification for working on sites

The office is really diverse, which makes a nice change. Everyone is very welcoming and I feel very comfortable in the office. Lots of people in the team and office seem to be friends outside of work but majority of people are very nice in the office. The senior management is really good. The HR team is always available, onsite and I feel like I can approach them with anything I need and know they'll be really helpful. It feels like HR are there for the employees as much as the managers. The work is fun. You learn a lot in your probation and there are lots of different customers and ways to process tickets. I have heard or know of people that have moved around within the business and some of them have started in the service desk. I feel like this is a good start to my career in IT. I like the shift pattern personally.

Pay is average. I have seen a lot of reviews by people who have left that say negative things about the management. Apparently these were all friends that were a bit of a clique and not very nice and seem bitter. Because the business is small there aren't a lot of opportunities to move up in the business. There have been different people managing the service team but the senior leaders always step in when needed. sometimes other departments aren't very patient.