Do not work in the aftermarket parts dept - Technical Support Specialist KPS Global Employee Review

KPS is flexible and rewarding

I do not have any negatives in this role

Most employees really want to do a great job taking care of customers.

•Hiring too many executive level positions. Not promoting from within. • Management does not want any constructive criticism. • Continuous improvement is only discussed in the endless amount of meetings. No real action is taken to improve processes. • The computer system is outdated and needs to be updated. The key process is "work around" the computer system which wastes valuable time getting work done. •Quality assurance is a joke. No one ever lasts in QA who wants to improve the quality and process.