Decent pay for an alright job. - Customer Service Representative Kemper Employee Review

3.0
9 Aug 2011
Recommend
CEO approval
Business outlook

Pros

consistent scheduling, excellent work/life balance, good employment atmosphere, no competition between employees, management usually hands on without micromanaging, excellent pay

Cons

unclear methods of communication- employees are expected to keep up with changing procedures by researching themselves, rather than being advised of changing procedures by management via communications. Okay, not great, benefits package.

Explore other reviews about Kemper

5.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lots of mentorship and guidance. Good support from staff.

Cons

Case load can get heavy

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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