Good work environment but management lacks follow-through - Technician Ken Garff Automotive Group Employee Review

Working as a Listening Agent has been a really positive experience for me. I enjoy being able to work from home, and having every other Saturday with Sundays off makes the schedule convenient and manageable. The training was fun, interactive, and very helpful — the trainers made sure I fully understood the systems and felt confident before taking calls on my own. It’s been a great opportunity to build my customer service skills while learning how to manage multiple systems at once. I also appreciate that managers are always available during shifts if support is needed. There are opportunities to grow within the company, and overall it’s a fun, supportive, and flexible place to work.

Benefits are a bit expensive.

Good coworkers. A lot of hardworking people who genuinely care and help each other out.

Benefits are horrible. Not competitive and not worth what’s expected from employees. Pay increases and bonuses feel skewed toward the same people every year. Hard work doesn’t always matter. Marketing leadership is weak. There is no real mentorship or guidance, communication is poor, and leadership can be rude and disrespectful, The main marketing leader always thinks he’s right and doesn’t respect other opinions or ideas. Feedback isn’t welcomed, and decisions feel one-sided. The culture in the department is rough. Employees are expected to work long hours. Leadership talks about work-life balance and family values but doesn’t act on it. Flexibility has completely gone away. Notice the many new positions available and take that as a sign. There is a lot of favoritism and nepotism. Who you know matters more than how hard you work. The company says it supports inclusivity and women in leadership, but it feels like talk only. The direction has clearly changed.