The owners are out of touch with reality. This is great place for worker-bees who like to be lorded over and treated like scum while the business robs Peter to pay Paul. Mrs Owner in particular has a short fuse and bad temper; it's unfortunate she wears the pants and runs the show. It's an emotionally unhealthy, high-stress, hateful, black-cloud environment because of a few people who happen to be at the top of the food chain. Basic good business practices such as training, scheduling, human relations, etc., are lacking. EXAMPLE: The vacation package sounds good, but it's near impossible to be granted the time off.