Pros
For many years, the focus of the company was on building relationships. Retain and grow your book of business were our instructions. Do whatever it takes to make the customer happy. For years I worked on a team that exceeded goals and had a great reputation in the community.
Cons
Recent purchase of First Niagara resulted in a reorganization that eliminated the positions of a lot of long time middle aged middle salary employees. Jobs were combined but high performing employees were terminated and jobs were posted internally and externally and are still not filled. Managers tell lies and are not held accountable. The average age of the people terminated out of 22 employees was 50 years old. The managers being hired for the branches are in their early 20s and have very little banking knowledge or customer service skills. The focus is sales sales sales instead of service service service