A wonderful opportunity you should never pass up - you will love it! - Service Representative KeyBank Employee Review

5.0
2 Feb 2009
Recommend
CEO approval
Business outlook

Pros

It is an evergrowing and changing company. You will find there is always an opportunity for advancement, you get a the optoin to purchase additional time off - up to five days. You get alot of pto time - to schedule ahead of time and you get great benefits. Most of the managers are very nice and approachable - and we have remained strong even in a bad marekt. Overall - you would be silly not to apply here!

Cons

I have a rough manager - he is hard to work with - BUT not many people encounter that here. Like i said before most are nice, respectable, will work with you and try to help you grow your career. You do have to schedule vacations ahead of time so whomever asks for it first gets the time slot. If that's the worst you have at a job - that's really not that bad!

Explore other reviews about KeyBank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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