Personal Banker - Personal Banker KeyBank Employee Review

2.0
7 Jan 2019
Recommend
CEO approval
Business outlook

Pros

PTO. 401K match (to be vested you need to stay with the company for over 3 years, most employees leave within their first year). Pay for a banker role is higher than most banks (reasons are below).

Cons

Management is very incompetent and is only concerned with hitting their sales goals. Prehistoric systems that are constantly crashing, which makes doing your job extremely irritating. Sales calls with upper management 4 days a week and micromanaging branch managers reviewing your production numbers throughout the day. "Boiler Room" mentality. Lack of career opportunities as most openings are either for a teller or a banker role. Taking time off is challenging due to the fact that branches are always short-staffed. Turning into what Wells Fargo used to be prior to the lawsuits, and is getting only worse.

Explore other reviews about KeyBank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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