Immature behavior - Bank Teller KeyBank Employee Review

2.0
9 Aug 2025
Recommend
CEO approval
Business outlook

Pros

From a pay and work duties standpoint, you could do a lot worse than KeyBank. Many of the branch managers I had were excellent; I met some very kind and very supportive people during my time there.

Cons

It is impossible to untangle my feelings towards KeyBank from the behavior I saw while I worked there. I rotated between more than five different branches in total and the level of workplace professionalism I encountered was not good. In my experience Key seems to hire a lot of younger staff (late teens and early twenties) and there was A LOT of immaturity and bad behavior wherever I went. Of course there were nice people as well, but in only a few short months I saw so much childishness that I quickly came to the conclusion that I did not want to be part of such an organization.

Explore other reviews about KeyBank

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good Growth Potential and Learning Experience

Cons

Must stay on the retail track if you receive a return offer

2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Cons

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

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